Welcome to the terracebuildpro FAQ page. Below you will find clear information regarding our custom terrace design services, deposit booking workflow, and project delivery process across Europe.
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General & Service Scope
What services does terracebuildpro offer?
terracebuildpro provides bespoke terrace design, outdoor layout planning, and custom architectural drafting services tailored to your individual property specifications.
Where are your services available?
Based in France, we provide custom design consultation and project planning services to residential and commercial clients across Europe.
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Ordering & Deposit System
What does the price on the website represent?
The price displayed on our website represents a one-time initial project reservation deposit. This deposit secures dedicated design time and allows our team to begin site evaluations and preliminary drafting.
Are there any recurring subscriptions or automatic charges?
No. Every transaction on www.terracebuildpro.com is a strictly one-time payment. We do not use auto-renewals, subscription plans, or hidden recurring charges.
How do I initiate a custom design project?
To start your project, simply select your desired service package, complete our online project intake form with your site details and preferences, and submit the initial booking deposit.
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Fulfillment & Delivery
How is my custom design delivered?
All custom terrace plans, layout proposals, and architectural design drafts are delivered electronically directly to your provided email address.
How long does it take to receive my design proposal?
After completing your project intake form and deposit payment, our team initiates preliminary reviews within 1 to 2 business days. Finalized custom design proposals are typically delivered within 5 to 10 business days, depending on project scope.
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Cancellations & Support
Can I cancel my reservation and get a refund?
If you submit a cancellation request before our design team has commenced preliminary site review or drafting, you are eligible for a full refund of your initial deposit. Detailed conditions are available in our Refund Policy.
How can I update my project intake information or ask questions?
For all inquiries, intake form updates, or project support, please contact us directly via email:
* Email: design@terracebuildpro.com