This Refund Policy details the terms and procedures regarding cancellations, deposit adjustments, and refunds for custom terrace design and consultation services provided by terracebuildpro.
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1. Custom Service & Deposit Structure
terracebuildpro provides bespoke terrace design, architectural planning, and custom layout services tailored specifically to each client’s unique property specifications.
One-Time Deposit: Payments processed on www.terracebuildpro.com represent a one-time initial project booking deposit to secure dedicated design time and initialize customized drafting.
No Recurring Fees: All payments are one-time transactions; there are no subscriptions or automatic recurring charges.
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2. Refund and Cancellation Guidelines
Due to the personalized nature of bespoke design services, eligibility for a refund depends on the project stage at the time a cancellation request is received:
Cancellation Before Work Begins (100% Refund): If you request a cancellation via email before our design team has commenced the preliminary site evaluation or review of your submitted intake form, you are eligible for a full refund of your initial booking deposit.
Cancellation After Work Has Commenced: Once our design team has begun reviewing your project intake details, site dimensions, or drafting preliminary layout concepts, the booking deposit becomes non-refundable. This deposit covers the dedicated time, expertise, and resources already allocated to your custom project.
Incomplete Information: If additional site details or clarifications are required to fulfill your custom design, our team will reach out via email. Pausing a project while awaiting client input does not automatically qualify the deposit for a refund once initial design review has begun.
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3. How to Request a Cancellation or Refund
To request a cancellation or inquire about your deposit status, please contact us directly:
Email: design@terracebuildpro.com
Please include your reservation details, project reference, and the email address used during the initial intake submission. Cancellation requests are acknowledged within 1 to 2 business days.
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4. Processing Approved Refunds
When a refund request is approved in accordance with this policy:
Refunds are issued directly to the original payment method used during the booking deposit transaction.
Refund processing typically takes 5 to 10 business days to reflect on your account statements, depending on standard financial institution processing times.
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5. Contact Us
For any questions or clarifications regarding our Refund Policy or custom design booking deposits, please reach out to:
* Email: design@terracebuildpro.com