terracebuildpro (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of clients visiting www.terracebuildpro.com or utilizing our custom terrace design reservation services across Europe. This Privacy Policy outlines how personal information is collected, used, processed, and protected when you submit project intake forms, make deposit bookings, or communicate with us.
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1. Data Controller & Contact Information
For the purposes of applicable European data protection laws, including the General Data Protection Regulation (GDPR), terracebuildpro is the data controller responsible for your personal information.
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact us:
Email: design@terracebuildpro.com
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2. Information We Collect
We collect personal information necessary to deliver bespoke design consultation services, process deposit reservations, and communicate effectively throughout your custom project.
Contact & Identification Data: Name, email address, and general location details provided when contacting us or making an inquiry.
Project & Intake Form Data: Site dimensions, architectural preferences, site images, structural preferences, and project goals submitted via our custom service intake forms.
Payment & Transaction Data: Information relating to your initial booking deposit. Payment processing is handled by secure third-party payment providers; terracebuildpro does not store or process sensitive credit card or payment credential details on its servers.
Technical & Usage Data: Information collected automatically when browsing our website, such as IP address, browser type, device information, and site interaction data for analytical and performance purposes.
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3. Legal Basis and Purpose of Data Processing
We process your personal data in accordance with European data protection regulations under the following legal bases:
Performance of Contract / Pre-Contractual Steps: Processing intake details and reservation deposits to provide tailored design plans, conduct preliminary assessments, and fulfill custom service bookings.
Legitimate Interests: Improving our custom design services, maintaining site functionality, securing our platform, and handling client inquiries efficiently.
Legal Obligations: Complying with accounting, tax, regulatory, and financial compliance requirements in France and Europe.
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4. How We Use Your Information
Your information is processed strictly for legitimate business purposes, including:
Reviewing project intake form details to evaluate custom terrace design requests.
Processing deposit bookings and scheduling dedicated design consultation slots.
Communicating design drafts, proposals, and project updates.
Responding to client service inquiries sent to design@terracebuildpro.com.
Ensuring website operational functionality and security.
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5. Data Sharing and Retention
terracebuildpro does not sell, rent, or trade your personal data. Personal information is disclosed only when necessary to fulfill our service commitments or legal requirements:
Service Providers: Trusted technical service providers assisting with website hosting, data storage, and IT maintenance under strict obligations of confidentiality.
Payment Processors: Transaction details are processed via secure financial platforms solely to facilitate deposit processing.
Legal Compliance: Information may be disclosed if required by European or French law, court orders, or governmental requests.
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying legal, accounting, or regulatory reporting obligations.
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6. Data Security
We implement technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. Access to personal data is restricted strictly to authorized personnel and service providers bound by confidentiality obligations.
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7. Your Data Protection Rights Under GDPR
Clients residing within the European Economic Area (EEA) possess specific statutory rights regarding their personal data:
Right of Access: Request access to the personal data held about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of personal data where legal conditions are met.
Right to Restrict Processing: Request restrictions on how your data is processed.
Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
Right to Object: Object to data processing based on legitimate interests.
To exercise any of these rights, please contact us at design@terracebuildpro.com. You also maintain the right to lodge a complaint with a European supervisory authority, such as the CNIL in France.
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8. Cookies and Tracking Technologies
Our website uses necessary and performance cookies to ensure website stability, assist site navigation, and evaluate general website interactions. You can adjust your browser settings to refuse or manage cookies as preferred.
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9. Updates to This Privacy Policy
terracebuildpro may periodically update this Privacy Policy to reflect service changes, operational updates, or legal compliance updates. Revised policies will be published directly on www.terracebuildpro.com.
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10. Contact Us
For all privacy-related inquiries or data requests, please contact:
* Email: design@terracebuildpro.com